Support

Who, what and how much?

nuutok's free support includes third line telephone and remote support available only to nuutok distributors.

Support request

A third line support request is a specific, discrete issue that can be addressed by isolating its origin to a single cause. nuutok, in its sole discretion, will determine what constitutes a third line support request. A support request is considered resolved when the customer receives one of the following:

  • Information that resolves the issue;
  • Information on how to obtain a software solution that will resolve the issue;
  • Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product;
  • Notice that the issue has been identified as a hardware equipment issue;
  • Information that isolates the issue to a third-party product, not supported by nuutok; or,
  • Information that identifies the issue as being resolved by upgrading to a newer version of the supported product.

Any questions?

Contact nuutok for support and service.
Before you call, have your serial number ready.

1-84GONUUTOK
Or, send your support request online and we’ll connect you to an expert.

support@nuutok.com

Remote support

nuutok provides its certified partners with a simple and secure remote support through TeamViewer.

If asked by one of our technical experts to join a remote support session, just click on the TeamViewer nuutok Support button below and follow the instructions.

nuutok Support

Download Team Viewer now for support

It's that simple!

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Become a reseller partner

Do you want to join the nuutok team and generate great recurring revenue with substantial margins offering secure and efficient solutions to your customers? Contact us!

info@nuutok.com